Shopper FAQs

What is AfterCart?

AfterCart is a shipping protection platform. In the event that your shipment is lost, damaged, or stolen in transit, AfterCart will provide a replacement shipment or a refund of the purchase price for eligible shipments, though priority will be given to replacement shipments whenever possible.

How do I purchase AfterCart Shipping Protection?

You can purchase AfterCart's coverage through our merchant partners. If a merchant offers our solution, you'll see our opt-in widget on their cart page. The cost of our service will be added to your purchase if you opt-in to our service during checkout.

How will I know if my shipment is lost?

If your shipment has not arrived within 5 days following the originally estimated delivery date, or if there have been no tracking updates for a 5 day period, please initiate your claim.

How do I file a claim?

After purchasing our coverage with your order, you'll receive an email with a unique AfterCart Order ID. That same email will include this link to file a claim if there is an issue with your shipment. Once your claim is initiated, you’ll just provide a few details on what happened and we’ll take it from there!

How do I check the status of an open claim?

Just click here and enter your email and AfterCart Order ID.

How much does this cost?

Our pricing varies merchant-by-merchant. You can see the cost of our service on any given merchant's site by opting in to AfterCart and proceeding to checkout.

What happens if I decline the coverage?

Shipping policies vary merchant-by-merchant. If you decline our coverage, you would need to inquire with the merchant directly as to how the situation would be handled.

How long does the claim process take?

Most claims can be processed within 24 hours when complete information is provided to us. Some claims can take longer if additional supporting details are needed or if an investigation is required.

Can I get my shipping protection fee refunded?

As long as you cancel your order before it has shipped, our protection fee is 100% refundable.

Are there any coverage limits or exclusions?

In short, there are some limits and exclusions. Two such examples are jewelry and art being limited to $500 of replacement value per piece. Our complete Terms of Service covering all the details are available here.

Anything else I should know?

We're always here to help with any other questions! Just send us an email to team@aftercart.com